FAQs

Yes, you can! Click 'Order Photos' from the menu and enter the access code you were given. If the access code doesn't work, give us a call or email us. 

Make sure you entered the website correctly. You should see the RWP logo where it asks for the access code. If that still doesn't work, you can give us a call or email us.

Email us your order number and the background that you wish to swap your order to. You can find your order number in the confirmation email that was sent to you after submitting your order.

Yes, their glasses will be on in the printed photos. We sometimes ask the students to remove their glasses for one photo so we can fix any shine that occurs due to the lights flashing. 

Yes. We want to make sure you have a great photo every year. We have multiple retake photo days scheduled at each school. 

No. We offer retakes at no additional cost to you. 

Our production time is around 3-4 weeks from picture day. Orders are delivered to the school that the photo was taken at when ready. Each school handles distribution to the students. 

You may not have received your order for a couple of different reasons. 1) An order was never submitted. When ordering online, make sure you complete all steps to the submission process. You will receive an order confirmation email after placing your order. 2) Your order form was completed but no payment was included in the envelope. Give us a call to resolve. 3) You submitted the order using your name instead of the student's name. If this happens, we cannot locate a photo and the order is held until resolved. 

We try to keep up with phone calls as best we can. From 8am-6pm, Monday-Friday, chances are we are in a school taking pictures and cannot answer the phone. Emailing is usually faster.